If you’re unhappy with your purchase, we’ll find a solution for you. Most of our products can be returned or exchanged within 365 days. And we’ll pay for the return shipping if you’re in the US. Returns will be refunded in the original payment method or store credit.
Returns & Exchanges FAQs
What is your return policy?
We stand behind the quality of our products and are confident you will love your new pillow.
If you are unhappy with your order, we will gladly accept returns for items purchased on our site within 365 days of purchase. Shipping fees for domestic returns are completely covered, and all returns can be refunded to the original method of payment or issued through store credit.
If for any reason, your original form of payment is no longer active or able to process the refund, you will receive store credit for the same amount.
To process a return, please fill out our returns form by clicking here.
Marlow pillows sold & shipped by Walmart can be returned, either to a Walmart store or by mail within 90 days of purchase. Please check directly with Walmart regarding further details for product returns.
How do I initiate a return?
If you're looking to initiate a return, just head over to our returns page! Click here or navigate to the link at the bottom of the page.
Can I still return my Pillow even after I’ve tried it out?
We accept returns in any condition within 365 days of purchase - this includes Pillows! We would never leave a customer with a product they didn't absolutely love, so if you try your Pillow out and decide it's just not for you, we can definitely still initiate a return.
If your Pillow has been washed or used, it is sent to one of our donation centers.
Are shipping fees covered for returns?
All shipping fees for domestic returns are completely covered! When you initiate a return through our returns platform, you will receive a pre-paid shipping label. :)
How do I return my items if I don’t have a printer?
If you do not have a printer at home, no worries! Once you initiate a return, you will have the option to print your label or scan a QR code to retrieve a label. All you have to do is pack up your item(s) and show the QR code at a drop-off location. Fedex, Walgreens, or another location with FedEx services will print the label for you and ship your return back to us! Find a nearby drop-off location here.
If you have any questions, please feel free to contact us via Live Chat or firstname.lastname@example.org.